Umum
Update 23: Kehilangan Pesawat MAS MH370 / MH370 Flight Incidence
Assalammualaikum,
Wednesday, March 19, 04:10 PM MYT +0800 MH370 Incident - 21st Media Statement
The
passengers and crew on-board flight MH370, their families and loved
ones, have been at the centre of every action Malaysia Airlines has
taken as a Company since we first learned the flight disappeared.
The
Malaysian Government is coordinating an unprecedented international
search effort covering 2.24 million square nautical miles. With this
simply enormous area we cannot determine how long it will take to locate
the aircraft.
Considering
these challenges, our caregivers have informed the family members of
the missing passengers and crew that we have taken the decision to
continue to provide information and assistance through the further
enhanced Family Support Centre (FSC) based in Kuala Lumpur which has
been operational since 8 March 2014 rather than the various Family
Assistance Centers (FACs).
The
Family Support Centre will continue to proactively provide relatives
waiting for news at home with daily updates. In addition to personal
phone calls, Malaysia Airlines will now send out SMS blasts with brief
updates to the families. We have also set up an email address for family
members as a channel for them to communicate with us. Updates via the
Malaysia Airlines website are also available.
This
Family Support Centre will be open round-the-clock and will house
family support representatives trained to assist those who are seeking
answers and further information. The representatives will be divided
into four shifts with ten staff handling each shift. This will ensure
that someone is available to attend to the families at all times. The
centre will also have Mandarin speaking personnel.
Below
are the toll-free numbers that has been set-up for eight different
countries. A back-up number is also given to the families in the event
they are not able to reach the toll-free number. The number to call to
get in touch with this centre is +603 8777 5770.
Countries Toll-free number
China 10-800-130-1364 (South China) / 10-800-713-1404 (North China)
Malaysia 1800-81-4819
Indonesia 001-803-015-203-7708
Australia 1800-198-163
US/Canada 877-504-4210
New Zealand 080-045-4029
India 000-800-100-3449
France 080-091-2622
Malaysia 1800-81-4819
Indonesia 001-803-015-203-7708
Australia 1800-198-163
US/Canada 877-504-4210
New Zealand 080-045-4029
India 000-800-100-3449
France 080-091-2622
All
this while, the families have always been briefed first, followed by
the media and then the public whenever new information surfaces.
However, the often conflicting information and wild speculation have
caused a major distress to the families.
The
Airline continues to work closely with the authorities and we
appreciate the help we are receiving from all local and international
agencies during this critical and traumatic period.
Our top priority remains to provide any and all assistance to the families of the passengers and crew.
Our top priority remains to provide any and all assistance to the families of the passengers and crew.
马来西亚航空公司MH370航空事件
媒体声明廿一
（2014年3月19日下午4时10分发布）
自马航MH370客机失联的那一刻起，马来西亚航空公司立即采取了行动，所做一切皆以乘客、机组以及他们的家属为核心。马来西亚政府也紧急发动一项空前的国际性搜寻行动，覆盖范围阔达2百24万平方海里。由于搜寻范围宽广，我们无以确定需要多久方能寻获此客机。
面临这项费时且艰巨的挑战，我们的关怀志工经已通知失联客机的乘客与机组的家属，本公司将会继续通过驻吉隆坡的家庭支援中心（Family Support Centre ，简称FSC）提供最新的信息和援助。此家属支援中心已经在2014年3月8日当天运作。 此中心和其他家庭协助中心（Family Assistance Centers， 简称FACs）不同。
此家庭支援中心将继续主动为家属们每天提供最新消息。除了电话通知外，马航将给每个家庭发送短信。另外我们也新建了一个电邮地址作为我们之间的沟通渠道。当然，马航的官网也及时刊载最新信息。
家庭支援中心为24小时全天候运作，训练有素的家庭支援代表会随时给家属提供相关的答案和信息。代表们将分成四组，每组10人，轮流值班，从而确保随时有人为家属们服务。该中心也配有说中文的人员值班。
我们已在以下八个国家设立免费热线，以便提供最便捷的服务。此外，我们也设立了一个备用专线，以免家属们接驳不到免费热线时仍可致电询问。此备用专线的号码为+603 8777 5770。
| 国家 | 免费热线 |
| 中国内地 | · 10-800-130-1364 （南方） · 10-800-713-1404 （北方） |
| 马来西亚 | · 1800-81-4819 |
| 印尼 | · 001-803-015-203-7708 |
| 澳洲 | · 1800-198-163 |
| 美国 / 加拿大 | · 877-504-4210 |
| 新西兰 | · 080-045-4029 |
| 印度 | · 000-800-100-3449 |
| 法国 | · 080-091-2622 |
家属们一直是第一个优先获知最新信息，随后方为媒体和公众人士。然而，经常会有各种矛盾与相冲突的信息与猜测的散播，更加重了家属们的悲痛与不安。
马航将继续与相关机构紧密联系与合作。我们也感激所有本国与国际机构在此非常艰难时期给予的协助。
我们的首要任务依然是尽力为乘客和机组的家属提供帮助。
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